Shipping & Delivery
Question: What is the packaging for our products during transportation?
Answer: Our products are carefully packed in carton boxes, ensuring secure transportation. Each panel is meticulously sealed with air column corner wrap protection, providing an extra layer of safety to prevent any potential damage during transit. This packaging approach is designed to guarantee that your order arrives in pristine condition, ready to enhance your space with beautiful artwork.
Question: How long does shipping take?
Answer: Orders are typically dispatched on the same day or the following day, excluding weekends. For weekend orders, shipment will take place on the following Monday. Our commitment is to ensure prompt processing and delivery, providing you with a timely receipt of your order.
Question: Who covers the shipping costs?
Answer: We cover the shipping costs; however, it's important to note that return shipping fees are not included in the event of a return. Our commitment is to provide free shipping for the initial delivery while maintaining transparency about the return process.
Question: Which countries do you ship to?
Answer: Purchases made on our website (https://decorarts.com) are eligible for shipping within the United States only. However, for customers in Mexico and Canada, we recommend visiting our storefront on Amazon to make your purchases. This allows us to accommodate orders from a broader international audience through the Amazon platform.
Question: What should I do if the received package is damaged during delivery?
Answer: While we strive to ensure that your package arrives intact, unforeseen circumstances during transportation may lead to damage. If, unfortunately, you receive a damaged item, please contact us immediately. We are committed to customer satisfaction and will promptly arrange for a replacement to be sent to you. Your peace of mind is important to us, and we appreciate your understanding as we work to resolve any issues with the delivery.
Materials & Production:
Question: What material are our paintings made of?
Answer: Our paintings are printed on acid-free cotton canvases, ensuring both longevity and preservation of the artwork. The internal frame is crafted from solid wood, providing stability and a classic touch. For framed pieces, we offer options of solid wood frames as well as PS (polystyrene) frames, allowing you to choose the style that best complements your preferences and decor.
Question: What printing method do we use?
Answer: We utilize Giclee printing technology to create our artworks. Giclee printing involves high-quality, fine art digital printing, ensuring precision and capturing the intricate details of the original artwork. This method not only provides exceptional color accuracy but also ensures the longevity of the prints, allowing you to enjoy the beauty of your artwork for years to come.
Question: Where are the paintings produced?
Answer: Our paintings are proudly produced in the United States. We prioritize quality craftsmanship and attention to detail in every step of the production process, ensuring that each piece meets our high standards. By manufacturing our artworks in the USA, we not only support local talent but also maintain strict control over the production to deliver exceptional decorative pieces to our customers.
Question: How to choose the thickness for canvas?
Answer: Our frameless paintings come in two thickness options: C25 (0.75in) and C75 (1.5in). The C75 variant is designed for direct hanging, offering a sleek and contemporary look. On the other hand, the C25 option provides flexibility for customers who prefer to frame the artwork themselves. This versatility allows you to select the thickness that best suits your aesthetic preferences and framing choices, ensuring a seamless integration into your space.
Question: How do I hang the paintings?
Answer: Our paintings come with a complimentary set of professional picture hanging tools, including gloves, nails, and a gradienter. This kit ensures a straightforward and precise hanging experience. The gloves provide protection during the process, while the nails and gradienter simplify achieving the perfect placement. This setup allows you to showcase your artwork easily and with professional precision.
Question: Can I hang my prints in a bathroom?
Answer: Our prints are waterproof; however, we do not recommend hanging them in bathrooms for extended periods. While the prints themselves are resistant to water, the internal frame and frames of some pieces are made of solid wood. Prolonged exposure to high humidity in a bathroom may lead to wood deformation and mold. Therefore, we advise against placing them in bathroom settings for optimal preservation.
Question: What is the recommended spacing for hanging triptych paintings?
Answer: For our triptych paintings, we recommend a hanging interval of 3-5 cm between each panel. However, we understand that personal preferences vary, and customers are welcome to adjust the spacing according to their own aesthetic preferences. This flexibility allows you to customize the arrangement of your triptych to suit your unique style and the layout of your space.
Question: What is the cancellation and return policy for orders?
Answer: Customers can cancel orders at any time before they are shipped. For returns, we accept them within 30 days of receiving the order (excluding return shipping fees). However, please note that Personalized Art is not returnable due to its customized nature, as it cannot be restocked. In the case of issues such as damage or incorrect personalization, please contact us for assistance, and we will be happy to help.
Question: How do I match decorative paintings with furniture and room decor?
Answer: Our diverse selection of decorative paintings includes famous artworks, abstract pieces, landscapes, animal themes, and custom designs. To align with your home decor preferences, consider the following suggestions:
World Famous Paintings: These pieces often resonate with a sense of tradition and can be a great fit for classic or vintage-inspired interiors. Placing them in prominent areas such as living rooms or dining spaces can enhance the overall aesthetic.
Abstract Art: Abstract paintings offer versatility and are well-suited for modern and contemporary settings. They can be used as focal points in areas like offices, bedrooms, or spaces with eclectic design elements.
Landscape Paintings: Scenes of nature and landscapes can bring a sense of tranquility to a room. Consider incorporating landscape paintings in areas where you want to create a calm and serene atmosphere, such as bedrooms or study spaces.
Animal Themes: Animal-themed artwork adds a touch of personality and can be great for spaces with diverse styles. Consider placing them in family rooms, children's bedrooms, or any area where you want to infuse a sense of playfulness.
Customized Paintings:Crafting paintings tailored to individual preferences takes personalized gifting to new heights. Our custom designs specialize in creating heartfelt commemorations for special occasions. Whether it's an anniversary, birthday, or any cherished milestone, these bespoke artworks serve as meaningful and unique gifts. They seamlessly integrate with existing decor, allowing recipients to enjoy a piece that perfectly aligns with the color scheme and theme of their space, adding a touch of sentiment to every corner of the room.
When matching paintings with furniture, consider the overall color scheme, style, and ambiance you want to achieve in the room. Mixing and matching different themes can also add visual interest and create a personalized, curated look that reflects your unique taste in home decor.
Question: Where is Decorarts located?
Answer: Decorarts operates factories in both Texas and California, ensuring efficient production and timely delivery to meet our customers' needs. Our presence in these strategic locations allows us to maintain high-quality standards and provide reliable service to our valued customers.