1. SHIPPING & DELIVERY POLICY
For domestic shipments we ship with USPS Priority Mail, Fed-EX Home Delivery, and UPS Ground. For International shipments, we ship USPS or DHL. We are able to ship to most locations including PO Boxes. However, we are unable to ship to APO/FPO addresses at this time. If there is a delay in shipping your item, there might have been a problem with your address or order information. Please check your messages because we will contact you no later than one business day after you purchase if we need more info to fulfill your order.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Standard Shipping– Standard shipping is calculated at check out based on the dimensions of the item. All orders over $50 ship for FREE. It takes approximately 5 working days to reach you from the time of order.
Express Courier – is available at an additional charge and will take no more than 3 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders online. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
We use either DHL or USPS to deliver outside the US to Canada. If you would like us to deliver to another country, please contact us for more information. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.