Refund policy

DecorArts Return & Refund Policy

Last updated: November 12, 2026

We want you to be satisfied with your purchase. Eligible non-personalized items may be returned within 30 days of delivery under the conditions below.

Return Conditions
Items must be unused, in the same condition in which they were received, and in the original packaging, with proof of purchase.

Customer-Preference Returns
If the return is not caused by damage, defect, or an error by DecorArts, the customer is responsible for return shipping. If we provide a prepaid label, the actual label cost may be deducted from the refund. Return shipping for large items may exceed $50.

Damage, Defect, or Incorrect Item
If an item arrives damaged, defective, or incorrect because of our error, contact us promptly at cs@decorarts.com. We will provide the appropriate resolution and cover the applicable return shipping cost.

Personalized Artwork and Cancellation
Personalized items are made specifically for each customer and generally cannot be returned or refunded. A personalized order may be cancelled only before production has started; cancellation cannot be guaranteed once production begins. If personalized artwork has a defect, arrives damaged, or contains incorrect personalization caused by DecorArts, contact us promptly so we can arrange a replacement or other appropriate resolution.

How to Start a Return
Contact cs@decorarts.com before sending anything back. Returns sent without prior authorization may not be accepted.

Refund Processing
After an authorized return is received and inspected, any approved refund will be issued to the original payment method. Processing time depends on the payment provider.